private support channels with your own ticket types.
no ticket types exist until you make them, so it works for whatever you need, like support, reports or claims. you can have up to 25, each with its own category, staff roles, transcripts channel and look.
when a ticket closes, the transcript goes to your transcripts channel and the person who opened it as an .html file, with a link to read it online in a discord style page. the online copy stays for 30 days, change that in the transcripts tab of the tickets page, from 7 to 365 days. staff and the person who opened the ticket log in with discord to read it. if it's deleted, import the .html file in that same tab to bring it back, only hollow's own files from that server work.